Payments & Refunds

Shopping with ME369 should be effortless from checkout to delivery. The information below outlines our payment methods, refund process and customer care hours.

PAYMENT METHODS
We currently accept the following payment methods:
• Visa
• Mastercard
• Other major credit cards (excluding American Express)
• PayPal
• Apple Pay
• Google Pay
All payments are securely processed through our payment providers.

REFUNDS
Once your returned item has been received and inspected by our warehouse, your refund will be processed to the original payment method used for the purchase.

Please allow up to 5 business days for the refund to appear in your account, depending on your payment provider and bank processing times.

If you have not received your refund after this period, we recommend contacting your bank or credit card provider before reaching out to Customer Care.

SALE ITEMS
All sale purchases are final and cannot be returned or refunded.


NEED HELP?
If you have any questions regarding your order, return, or refund, our Customer Care team will be happy to assist you.
Customer Care Hours:
Sunday–Thursday
9:00 AM – 5:00 PM (GMT+3)